Refund Policy

We want Waptic to be worth your money. This page explains when and how refunds work.

14-day money-back guarantee

If you sign up for a paid plan for the first time and the product does not fit your needs, email us within 14 days at hello@waptic.com and we will refund your most recent charge in full. No forms, no questions.

Monthly plans after 14 days

Monthly subscription payments made after the initial 14-day window are non-refundable. You can cancel at any time from your billing settings — you will continue to have access until the end of the current billing period, and you will not be charged again.

Annual plans

Annual plans can be refunded on a pro-rata basis within the first 30 days of the term. After 30 days, annual payments are non-refundable, but you retain full access through the end of the paid term.

What's not eligible

• Account suspensions for Terms of Service violations.
• Chargeback-driven refunds — please contact us first; we always try to resolve issues directly.
• Services delivered by third parties (Meta template fees, WhatsApp conversation charges) — these are Meta's pricing, not ours.

How refunds are processed

Approved refunds are returned to the original payment method within 5–10 business days via Stripe. Currency conversion is done at the exchange rate on the refund date.

Contact

Refund requests: hello@waptic.com. Include your account email and, if possible, the reason — it helps us improve.