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Complete platform, no bolt-ons, no upsells

Every feature. Explained.

What the platform does, how the AI is trained, how you go live in a week, and how you keep control of every conversation. All the details, nothing hidden.

Feature deep-dive

Nine modules. All included.

Multi-agent Inbox

One clean inbox for every WhatsApp conversation, shared across your whole team.

Module 01
  • See every conversation in real-time, across every WhatsApp number you connect
  • Assign threads to specific agents · reassign with one click
  • Private team notes on each customer (never visible to them)
  • Star, pin, archive, or tag conversations for later
  • Full search across every message ever exchanged
  • Voice notes auto-transcribed so you can skim without listening
  • File support: images, videos, PDFs, docs, contact cards, locations

AI Receptionist

Trained on your business, replies 24/7 in the customer's language, 40+ supported.

Module 02
  • Auto-detects the customer's language and mirrors it (Arabic, English, Hindi, Urdu, Filipino, French, Russian, Chinese, 40+ more)
  • Grounded in YOUR knowledge base, never invents prices, dates, or promises
  • Handoff detection: silently drops out of the conversation and pings your team when human judgment is needed
  • Learns from your agents' replies over time (opt-in)
  • Multi-model routing: uses the fastest capable model per question to keep response times under 2 seconds
  • Per-conversation override: turn AI off with one click if you want to reply yourself
  • Full audit log, every AI reply is timestamped, model-tagged, and reviewable

Bulk Campaigns & Broadcasts

Send Meta-approved templates to thousands of contacts, with delivery analytics.

Module 03
  • Create + submit Meta templates from inside the platform (no need to visit Meta Business)
  • Templates support images, videos, PDFs, call-to-action buttons, quick-reply buttons
  • Segment by tag, custom field, activity, spend, or arbitrary Postgres query
  • A/B test two templates on a segment; see which converts better
  • Drip sequences: schedule multi-step follow-ups over days or weeks
  • STOP-word handling built in (WhatsApp / TCPA compliance)
  • Live analytics: delivered, read, clicked, replied, opt-outs, per campaign, per template, per segment
  • Rate-limit compliance with Meta's messaging tiers (250 → 1K → 10K → 100K users/24h)

Appointments in Chat

Customers book slots directly in WhatsApp. You keep a clean calendar.

Module 04
  • AI reads customer requests like 'can I come Friday at 3?' and proposes matching slots
  • Configurable working hours, slot duration, buffer times, blackout dates
  • Google Calendar 2-way sync (booking on either side updates the other)
  • Zoom link auto-created and sent to the customer for online appointments
  • Multi-staff routing: customer picks which team member they want to see
  • Auto-reminders 30 minutes before appointment (via email + optional WhatsApp)
  • Reschedule + cancel handled by AI on request
  • Appointment cases tied to contact record, full history in one place

Orders & Stock

Customer says '3 boxes please' → order created, stock decremented, invoice sent.

Module 05
  • Product catalog with SKU, name, price, image, stock, variants
  • AI parses natural language into structured orders (multi-language, multi-currency)
  • Order pipeline: pending → confirmed → paid → shipped → delivered
  • Live stock decrement when order is confirmed
  • Order-based automations (payment reminder if unpaid after 24h, delivery status broadcast, etc.)
  • Shopify + WooCommerce native integrations (orders sync both ways)
  • Stripe payment links generated per order, sent in the chat
  • Export orders to CSV, Excel, or your accounting software

CRM + Contact Learning

Every contact profile fills itself in as the AI chats with them.

Module 06
  • Unlimited contacts, no per-contact fees
  • AI extracts name, company, preferences, family, birthdays, etc. from natural chat and stores them
  • Custom fields: define any structured data you want to track (allergies for a clinic, car model for a workshop, delivery preferences for retail)
  • Segmentation by tag, custom field, activity, spend, or arbitrary query
  • Import/export: CSV, Google Contacts, Excel, WhatsApp Business profile
  • Contact dedup tools (detect duplicates by phone, name, email)
  • Contact timeline: every message, order, appointment, note in chronological order
  • GDPR / PDPL right-to-erasure with one click

Live Analytics & Reports

Know exactly what's happening across every number, agent, and campaign.

Module 07
  • Real-time dashboard: active conversations, avg response time, AI usage, revenue attributed to chat
  • Per-agent performance: messages handled, response time, close rate, escalations
  • Campaign performance: sent, delivered, read, replied, converted, opt-outs, funnel view
  • Custom date-range reports with CSV / PDF export
  • Scheduled email reports (daily digest, weekly ops, monthly KPIs)
  • Meta messaging tier + quality-rating monitoring (know when you're about to unlock more sends)
  • Cost tracker: WhatsApp conversation fees + AI token cost per conversation
  • Alerts: notify when a KPI crosses a threshold you define

Team & Permissions

Unlimited team members. Right access for every role.

Module 08
  • Roles: Admin, Manager, Agent, Analyst, Read-only
  • Per-role permissions granular down to feature level (who can send bulk, who can edit AI, who can see revenue)
  • Per-number access (e.g. sales team sees only sales number, support only sees support number)
  • Session management: force logout, see active devices, kill sessions per user
  • 2FA (TOTP) with backup codes
  • Team activity log: every action timestamped, attributed, immutable
  • Invite by email with expiring links

Multi-Number Support

One inbox. Every number your business uses.

Module 09
  • Connect as many WhatsApp Business numbers as you need (verified Meta Tech Provider → up to 500 numbers per business)
  • Route incoming messages by number, keyword, or contact tag
  • Separate AI persona + knowledge base per number if needed
  • Separate signature, working hours, template library per number
  • Cost tracking per number (WhatsApp conversation fees + AI costs)
  • One consolidated report or per-number reports
  • Add/remove numbers without downtime
How to use it

Live in a week. Zero code required.

Seven steps from signup to a fully-automated WhatsApp business. Total time investment: ~2 hours spread across the first 3 days.

01

Sign up · 60 seconds

1 min
  • Click Start free trial → enter your name, business name, industry, email, password.
  • Instant access to your workspace. No card required.
  • You get 7 days of full-platform access to try everything.
Pro tip: Use your business email, it becomes your admin login and your Meta template sender.
02

Connect your WhatsApp number

5 min
  • In the dashboard → Settings → Numbers → Add number.
  • Meta's embedded signup opens in a popup. Sign in with the Meta Business account tied to your phone number (or create one).
  • Approve the permissions Waptic requests (send/receive messages, read templates).
  • Number is live in Waptic within 30 seconds. Test message yourself immediately.
Pro tip: We're a verified Meta Tech Provider, no Meta approval cycles, no waiting weeks. If you already use WhatsApp Business on that number, it migrates seamlessly.
03

Teach the AI your business

20-45 min
  • Go to AI → Knowledge base → New document.
  • Paste (or upload) your services, prices, working hours, policies, common FAQs, address, delivery zones, anything a customer might ask.
  • Add short docs for each topic: Pricing, Services, Delivery, Refunds, Hours, etc. Multiple short docs work better than one giant document.
  • AI reads all of them on every reply. No coding needed.
Pro tip: Include phrasing you'd want the AI to actually say. If your brand is casual, write casually. If professional, write professionally. The AI adapts to your tone.
04

Set your workflow rules

10 min
  • Working hours: set your open/closed hours per weekday. AI switches to 'out of office' mode automatically outside them (still replies, just adjusts tone).
  • Auto-reply rules: define keyword triggers ('menu' → send menu template, 'location' → send map).
  • Handoff triggers: pick what makes AI silently transfer to a human ('speak to owner', 'complaint', 'legal').
  • Team: invite your team members, assign roles, set per-number access.
Pro tip: Start with AI on for all new conversations. If you see it struggling with something, add that scenario to your knowledge base, don't just turn AI off.
05

Go live

Instant
  • AI is now replying to real customers. Watch conversations in real-time in the Inbox.
  • Every AI reply is logged. Review the first 20-30 to see how it's doing.
  • Edit or override any reply with one click. Take over any thread by turning AI off for that conversation.
Pro tip: The AI gets better within 3-5 days as it learns your reply patterns. Don't judge it on day 1.
06

Run your first campaign

15 min
  • Go to Campaigns → New campaign → pick a Meta-approved template.
  • Select audience: all contacts, tagged group, custom field filter, or upload CSV.
  • Preview, schedule, or send immediately.
  • Watch delivery + read + reply funnel in real-time.
Pro tip: Start with a small audience (100 contacts) to gauge response rate before blasting your whole list.
07

Read the numbers

Weekly · 5 min
  • Dashboard → Reports → Weekly summary tells you: total conversations, response time avg, AI reply rate, campaigns performance, cost per conversation.
  • Compare week-over-week to see trends.
  • Set up scheduled email reports so you don't have to log in, they land in your inbox every Monday.
Pro tip: The single number that matters most is 'conversations that led to a paid order', track it religiously.
Integrations

Connects to what you already use.

💬

Meta / WhatsApp Business API

Verified Tech Provider, 5-min embedded signup

📅

Google Calendar

2-way sync for appointments

🎥

Zoom

Auto meeting links on booking

🛍️

Shopify

Orders + customers sync, shipping notifications

🛒

WooCommerce

Same as Shopify, self-hosted stores

💳

Stripe

Payment links generated per order, sent in chat

⚡

Zapier / Make

5,000+ other apps via webhooks

🔌

REST API + Webhooks

Programmatic access, contacts, messages, campaigns

Trust & Security

Enterprise-grade. SMB-friendly price.

PDPL + GDPR compliant

Consent, opt-out, audit, right-to-erasure by design.

Regional data storage

Your database + files stored in your region. Never leaves.

Encrypted at rest + in transit

TLS 1.3, AES-256 backups, per-tenant secrets.

Role-based access + 2FA

Granular permissions, session control, TOTP with backup codes.

Full audit log

Every action logged and immutable. Export for compliance.

Data export anytime

CSV/JSON export of contacts, chats, orders. No lock-in ever.

Read enough.
Try it yourself in 60 seconds.

Every feature above is included in your 7-day free trial. No card. No commitment.

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